Get in Touch
We are ready to help with bookings, corporate transport, airport transfers, or any questions you have.
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Send us a message
Fill in the details below and we will get back to you within 24 hours.
What happens after you send this
- 1 It reaches a person. Straight to the SafeLine support inbox.
- 2 We reply within 24 hours. To the address you gave us — do check it.
- 3 Need a car now? Book a taxi or call us — the line is open 24 hours.
Why SafeLine
What Makes Us Different
Book your ride in 3 simple steps
Open the SafeLine website, enter your pickup and drop-off locations, choose your vehicle type, and confirm. Your driver will be matched in seconds.
- Real-time fare estimate before you confirm
- Choose from Economy, Comfort, or Premium rides
- Schedule rides up to 7 days in advance
- Track your driver live on the map
Your safety is our top priority
Every SafeLine driver undergoes rigorous vetting. Our vehicles are inspected regularly, and every trip is GPS-tracked from pickup to drop-off.
- Background-checked and licensed drivers
- Real-time GPS tracking on every ride
- Emergency SOS button in the app
- Regular vehicle safety inspections
We are always here for you
Our support team is available around the clock. Whether you need help with a booking, have feedback, or face an issue during your ride - we are one call away.
- 24/7 phone support: +250 788 471 117
- Email response within 24 hours
- In-ride support chat for immediate help
- Dedicated corporate account managers
Before you write
Frequently asked questions
Messages sent through this form reach SafeLine support immediately and we reply within 24 hours. For anything urgent, call or WhatsApp us on +250 788 471 117 - the line is staffed 24/7.
Yes. Choose Book a ride as your topic and include your pickup point, destination, date and time. For an instant booking, use the Book a Taxi button instead.
We do. SafeLine runs scheduled pickups and drop-offs at Kigali International Airport around the clock. Share your flight number and we will track the arrival time so your driver is waiting when you land.
Yes. Companies can run a SafeLine account with consolidated monthly invoicing, named drivers and priority dispatch. Pick Corporate transport as your topic and our account team will be in touch.
Contact us as soon as you notice. Select Lost item , tell us the approximate pickup time and route, and we will trace the vehicle and driver and arrange for your item to be returned.
Choose Driver application and tell us about your licence, driving experience and the vehicle you have, if any. Every applicant goes through background screening and a vehicle inspection before joining.
Still not sure? Call +250 788 471 117 or message us on WhatsApp.
Let’s stay in touch
Booking, a question about a fare, or a corporate account — whichever is easiest for you.
- +250 788 471 117 24 hours, every day
- info@safeline.com We reply within 24 hours
- www.safeline.rw Book online any time
- Kigali, Rwanda Serving the whole city